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SERVISOURCE SECURE PRESTIGIOUS RQIA AWARD

RQIA and Servisource

SERVISOURCE SECURE PRESTIGIOUS RQIA AWARD 

Servisource is delighted to announce that we have achieved the RQIA award in Northern Ireland. This enables Servisource to proceed with the recruitment of nurses alongside our NISCC registered social care staff. It is an incredible achievement that allows Servisource to expand our healthcare offerings and provide reassurance to all current and future clients that we meet the standards required by the RQIA in Northern Ireland.  

As always, Servisource’s focus is on providing high-quality temporary healthcare staff who have the right people with the right skills and knowledge in the right place, and the RQIA achievement reaffirms this.

Servisource Healthcare UK is a recognised Recruitment Agency, providing Temp, Perm, and International healthcare recruitment to Public and Private sectors. Servisource Healthcare UK Recruitment operates in accordance with the NHS Code of Practice and is a member of the Recruitment & Employment Confederation for Northern Ireland.

Contact Caroline Murphy to Discuss Your Temp Staffing Needs

What Does This Mean For You?

Our dedicated team is here to support your needs offering fast and effective turnaround times while ensuring the right people are sourced. This guarantees continuity of patient care giving you the peace of mind knowing your staffing needs will be met, regardless of demand.

The expertise and resources to scale up to meet your demand.

Putting our
clients at the centre of everything we do

Our Training academy offers bespoke solutions, providing a supply of qualified, skilled and confident people.

Technology, Innovation and Continuous Improvement are at the core of how we operate

Employing people living locally to serve our local communities and businesses.

Operating regionally, nationally, and globally, providing access to people in the right place.

What Does This Mean for Servisource? 

This achievement means that Servisource can now recruit nurses and healthcare staff and with our experience, knowledge, and ability, meet the needs of our clients in Northern Ireland. Servisource focuses on providing high-quality care consistently across all clients or clinical placements.

The RQIA award further adds to our reputation as a leading healthcare provider with over 20 years’ of experience in the UK and Ireland, across a range of sector specialties. Servisource is committed to providing person-centered care whilst preserving the client’s right to dignity, integrity, privacy, and choice. 

RQIA and Servsource

Speaking on the RQIA achievement, Angie Bowes, Clinical Nurse Manager at Servisource, says;

Through all the hard work in accomplishing the RQIA award and with my clinical background and knowledge, it solidifies us as a key provider for clients as well as candidates. We achieved the RQIA through sheer dedication and I’d like to thank all the team involved for assisting us with an exceptional winning submission.

We are now recognised by the health board in Northern Ireland, allowing for the expansion of our services and the provision of even more care and support. This is an exciting time and we are proud of everyone for their contribution and dedication”. 

We offer best-in-class compliance and are accredited with the Health and Personal Social Services Quality Standards for Health and Social Care (HPSS). We are committed to reviewing and reflecting upon our own levels of service while also improving these services when required.

We remain open to an annual review of our registration by the RQIA and will complete monthly internal reviews of practice to ensure we are always delivering high standards of care in line with the Nursing Agencies Minimum Standards 2008 (RQIA) and The Nursing Agencies Regulations (NI) 2005. Servisource complies with all regulatory health & safety, quality & environmental standards. This gives you peace of mind knowing that our staff are fully compliant. 

Our Health and Safety Standards

The importance of Health & Safety cannot be underestimated. All our employees are carefully vetted and are required to have their mandatory training in line with the minimum standards set out by the RQIA including:  

  • Safeguarding adults, children and young people (level 2 required)  
  • Health and Safety  
  • Fire Safety  
  • Manual Handling  
  • Medicines Management  

All staff will be required to attend training updates annually aside from Safeguarding which must be completed once every three years as required by RQIA.   

What is RQIA? 

The Regulation and Quality Improvement Authority (RQIA) is the independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland and encouraging improvements in the quality of those services. 

RQIA Logo

They inspect a wide range of health and social care services which are based on minimum care standards to ensure that both the public and the service providers know what quality of services is expected. 

RQIA also has a role in assuring the quality of services provided by the Health and Social Care (HSC) Board, HSC trusts agencies, to ensure that every aspect of care reaches the standards laid down by the Department of Health and that is expected by the public.  

Can RQIA Information Be Accessed? 

RQIA holds comprehensive up-to-date information on all registered health and social care services in Northern Ireland including nursing homes, residential care homes, and domiciliary care agencies. Their inspection reports are publicly available to help guide your decision when selecting an appropriate care home for your needs. 

If you would like to read more about The Regulation and Quality Improvement Authority (RQIA), you can find all the information on their website. 

About Servisource

Founded in 2000 in Ireland and recently expanded into NI and UK, Servisource is a national and international leader in the provision of healthcare services. We supply fully qualified and compliant temporary healthcare staff including nurses, mental health nurses, healthcare assistants, and support workers , and offer a fully accredited healthcare service.   

Our mission is to deliver the highest standard of care meeting each client’s individual needs using a holistic approach in accordance with the national standards of care. Operating regionally, nationally, and globally, providing access to the right people with the right skills and knowledge in the right place. We can supply staff at short notice regardless of where the requirements are based.  

Contact Caroline Murphy to Discuss Your Temp Staffing Needs

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THE NHS WORKFORCE BY NUMBERS

THE NHS WORKFORCE BY NUMBERS

NHS workers

The NHS or National Health Service is a publicly funded healthcare system in the UK which offers essential services to residents. It provides Government-funded healthcare to all UK citizens based on their need for healthcare rather than their ability to pay for it. It plays a major part in employment in England employing 1.5 million people.

NHS employment

This NHS is one of the largest employers globally, hiring workers that cover a vast range of positions, from nurses to technical staff and employs people from a diverse range of backgrounds. It is of a multi-disciplinary nature, relying on health care scientists, physiotherapists and occupational therapists, which demonstrates how important it is.

However, despite its size, figures suggest it doesn’t have enough staff to meet demand. Many factors come into play including the Covid-19 pandemic and the significant impact it has on workloads and working patterns of medical staff.

Here we will take a look at the figures and statistics in relation to the workforce in the NHS and why these figures exist.

What kind of workers make up the NHS?

Professionally qualified clinical staff make up around half of all employees which the NHS is heavily reliant on. Other key staff groups include those working in:

  • Central functions.
  • Dealing with the NHS’s property and estates.
  • Supporting clinical staff.

The vast majority of NHS staff (1.2 million full-time equivalents) work in ‘hospital and community services’ (HCHS) as direct employees of NHS trusts. They provide ambulance, mental health and community and hospital services including 21,000 staff workers that work as local planners and commissioners of health services. Around 150,000 work in primary care which includes general practice, community pharmacies and dentistry.

Across NHS hospital, community and primary care settings, there are:

  • 164,000 doctors.
  • Around 360,000 nurses and midwives.

These two groups make up just over a third of the total workforce which demonstrates the vastness of the NHS.

Nurses and doctors

The composition of the NHS workforce as of March 2022

The below figures focus on staff directly employed by NHS organisations including general practice.

the NHS by numbers
  • Nurses and midwives: 343,651
  • Ambulance staff: 18,095
  • Support to Clinical Staff: 379,133
  • GP support and admin staff: 99,359
  • NHS infrastructure support: 199,250
  • GPs: 35,626
  • Scientific, therapeutic and technical staff: 157,706
  • Practice nurses: 16,629
  • HCHS doctors: 128,392

Diversity within the NHS

One quarter (25%) of NHS staff are of Asian, black or another minority ethnicity, compared to 13% of all working-age adults in the UK. However, these statistics vary by staff group and staff grade.

the NHS

Other characteristics to consider are age, gender, disability, religion and sexual orientation to ensure that the NHS workforce is sufficiently diverse and reflects the society it serves.

What kind of shortfalls have occurred within the NHS?

NHS in numbers

Published data suggests there were 105,855 vacancies (8%) in the NHS between January and March 2022, however, it can be difficult to be completely accurate as some vacancies are filled on a daily basis by temporary staff and other reasons for absences may include sick leave. These shortages are spread out unevenly throughout the country. Of course the Covid-19 pandemic has a major part to play. It has been reported that the number of staff absent from work on one day reportedly reached over 120,000 during peak pandemic times.

Reports suggest the highest percentage of full-time equivalent vacancies was in London (10.9%) and the lowest in the North East and Yorkshire (6.1%) These list of figures are available to view by region here.

Shortages within hospital services

NHS numbers

Hospital Doctors

There was a 64% increase in hospital medical staff, growing from 78,000 in September to over 128,000 in March 2022 and the number of hospital consultants has risen by 89% (from 28,000 to 53,000). However, hospitals are still experiencing difficulties with staffing medical professionals across multiple specialties and locations.

Shortages mean there are not enough senior or medical staff to assure the quality and safety of training. This in turn, means junior doctors may be withdrawn from hospitals, further reducing staff. Because of the Covid-19 pandemic there have been a range of staffing issues with one in six doctors reporting that one of the main changes from the pandemic was the change in their rotas.

Nurses

In 2015, nurses were added to the list of shortage occupations by the Migration Advisory Committee (a non-departmental public body that advises the Government on migration issues), this was initially on a temporary basis. However, in October 2019, nursing still featured as a role experiencing significant shortages.

The number of full-time equivalent nurses has fluctuated in recent years but, on average, numbers have increased by less than 1% a year between 2009 and 2020 (from 278,500 to 298,600 in February 2020). 

However, since the start of the Covid-19 pandemic until March 2022, the number of nurses substantially increased by over 21,100 (7%).

Figures vary depending on specific types of nursing as we can see below.

The NHS by numbers

The number of learning disability nurses fell by 43% (from 5,500 to 3,100) in 12 years from 2010 to March 2022.


The NHS by numbers

The number of children’s nurses increased by two-thirds (67%) for the same period (from 15,100 to 25,100).

You can see the below chart in relation to the percentage change in the number of nurses by nursing type from March 2010-2022.

The NHS by numbers

Mental Health Staff

Around 133,000 people are employed by the English NHS to care for people who need mental health services. The number of registered mental health nurses have been in decline and there was a 5% drop in the number of nursing posts between March 2010 and March 2022. However, there is a lack of clarity in relation to the roles within mental health services which leads to complications when increasing the size of this workforce.

There have been a shortage of psychologists who are a key group within the mental health sector. There is an implementation plan to have an additional 8,130 psychologists and psychotherapists working in mental health by 2023/24. There is also an ambition in the 2019 mental health implementation plan for an additional 26,000 staff to work in mental health services by 2023/24.

Ambulance Staff

ambulance staff NHS

Yearly increases saw full-time equivalent ambulance staff numbers rise from 31,000 in March 2010 to 43,100 in March 2022. Paramedics were the main reason for this growth which had a 61% increase since 2010. However, changes in the way data is collected has resulted in difficulties in reporting trends for ambulance support staff. There is still a shortage of ambulance staff with employers competing with one another.

Ambulance staff deal with a number of challenges on a daily basis and score low on matters of equality, diversity and inclusion; health and wellbeing; morale; and working in a safe environment, amongst others, according to the NHS staff survey.

Scientific, Therapeutic and Technical Staff

There were over 157,000 ‘scientific, therapeutic and technical’ full-time equivalents of qualified clinical and scientific workforce professionals as of March 2022 and this group has increased by 31% since 2010. While the number of operating theatre staff has increased by 50% and radiography staff by a third, the number of chiropody/podiatry staff has fallen by 12%.

Clinical Support Staff

These consist of frontline staff who are not typically registered professionals, however they deliver a large amount of hands-on patient care. Numbers in this group have risen from 288,000 in 2010 to over 379,000 in 2022 – an increase of 32%.

Shortages for staff delivering care close to patients’ home

Primary Care

There has been no progress against the 2019 target set by the UK government to increase the number of GPs by 6,000 by 2024 even though there was a 2016 ambition to increase the number of GPs to 5,000 by 2020 which didn’t succeed. There has been a decline of 387 fully qualified, permanent GPs working in England since 2019 with deprived areas having fewer GPs per person than less deprived areas.

The number of practice nurses has remained around the 24,000 mark for several years equating to 17,000 full-time posts as seven out of 10 practice nurses work less than full time. Over one-third of these staff (35%) are over 55 years old.

In early 2019, NHS England initially committed to fund 20,000 more staff in primary care, including pharmacistsphysiotherapistsparamedicsphysician associates and social prescribing link workers, this increased to expanding staff working in general practice by 26,000 by 2023/24.

Community Health Nurses

Since 2009 there have been significant falls in the level of nursing in community health services and health visitor numbers have also dramatically fallen by over one-fifth in the last three years. The figures do vary however depending on different roles in which you will find listed here.

Implications of these shortfalls

Some shortfalls are filled by temporary staff which provides flexibility to the employer and employee, however it can sometimes lead to negative consequences such as:

  • Costly to already strained finances.
  • Disruptive to health services.
  • Reduces the ability to deliver continuity of care to patients.

However not all vacancies are filled. Analysis having suggested that the NHS may have had some 1,400 unfilled doctor vacancies and up to 12,000 unfilled nursing vacancies on a given day. With staff burnout due to Covid-19 pressures and staff vacancies being related, it is clear that a need to tackle these shortages is evident.

Reasons for these shortages

It is evident that the government’s goals have been difficult to achieve, such as 50,000 more nurses over a 5-year period. However, the number of nurses has increased by 10,500 within the last year alone creating optimism.

The NHS by numbers

There have been specific pressures to increase staff in response to safe staffing guidelines and to meet the targets as detailed in key policy documents such as the GP Forward View and the NHS Long Term Plan. A demand on the health service has grown dramatically over the last few decades. Key factors that play a part in the shortfalls are:

  • A failure to train sufficient numbers of staff with a high proportion of university students not completing their nursing courses.
  • The health service has a heavy reliance on international recruitment in fact one-in-six (16%) of hospital and community sector staff were recorded as having a non-British nationality as of March 2022 with fluctuations occurring over time. However, recruiting from less developed countries tends to bring up some ethical issues.
  • The number of hospital and community health staff leaving the NHS has grown considerably.
  • This particular workforce has often been overlooked in previous NHS policies and plans.

As a result of Brexit, nurses who trained in the EU and want to work in the UK are now subject to the same application process as those who trained outside the EU. This has implications, for example, for the fees and the skills and knowledge tests that have to be undertaken for those looking to join the UK nursing register.

The NHS by numbers
The NHS by numbers

How does the UK compare to other countries?

It is difficult to get accurate data when comparing the UK to other countries because of differences in:

  • Geographies.
  • Service Design.
  • Data.

What does the future look like for the NHS?

It is evident that there are serious staff shortages within the NHS which will not be easy to overcome. Clinical professional are leaving and finding replacements is difficult. Age also plays a part, for instance, in the nursing professions there is a large proportion fast approaching pensionable age.

  • 27% of nurses are aged between 45 and 54.
  • More than one in six (17.6%) are aged 55 and over.
  • In midwifery 4 in 10 midwives are already over 45 and eligible to consider retirement at 55.

For the full list of these figures and statistics, you can view them here.

Of course, the government’s response to the Covid-19 pandemic may have influenced a large proportion of the above trends and statistics. It is clear the NHS faces numerous challenges influenced by the political climate as well as economic instabilities and that resolving staffing issues clearly needs to be a priority.

There is plenty more to read up in relation to his topic with all of these figures and statistics available for you here.

Become a valued member of the Servisource team, check out our available positions below.

Take a look at our previous blogs below:

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Recent Changes to the NMC Registration Board with the ILETS/OET Exams

Nurse and midwife exams

Recent Changes to the NMC Registration Board with the ILETS/OET Exams

English competency is important when you are working in an English-speaking country and it is especially vital to be able to portray good language skills when working in the healthcare industry. The NMC (nursing and midwifery council) has recently announced that they will be making changes to the NMC registration board in the UK in relation to its English language requirements with the ILETS/OET exams, in order to create a fairer chance for professionals completing them. The NMC’s aim is to appease some concerns from healthcare professionals who were unable to join the register due to narrowly not passing the exams, even though their English skills were competent in a work environment.

It has recently been announced that changes to the test combining and allowing supplementary information (if you have trained in English in a non-majority English speaking country) will start to be implemented at the beginning of February.

Meanwhile, accepting supplementary information from employers for people who have just missed out on a test score, will come into place later in the year, due to technical changes.

Current Test Structure:

The NMC currently accepts two language tests: the academic International English Language Test System (IELTS) and the Occupational English Test (OET). There are four domains and the required scores remain the same.

If you don’t pass the first time, you can sit the exam again and combine scores from two test certificates. Currently, you can’t combine test scores if you achieve less than 6.5 (IELTS) or C+ / 300 or above (OET) in any part of the test. As this is already the required score for writing, no changes will be implemented here.

See the below table for the current required scores for English Language Tests:
Table with Current required scores for English language tests

Doing an exam

What are the Changes?

You must still achieve the required test scores for each domain, but to combine test scores, you’ll need to get no less than 0.5 (IELTS) or half a grade (OET) below the required score for every domain. This means you’ll be able to combine your scores as long as you achieve 6 (IELTS) or C / 250 or above (OET) in writing, and 6.5 (IELTS) or C+ / 300 or above (OET) in the other three domains. This is called the minimum score.

See the below table for the new minimum scores for each part of the test:
Table with New minimum scores for each part of the test

To combine your scores, you must currently retake your test within six months of sitting the first test. This period will be extended to 12 months to allow for more preparation time.

Supporting Information From Your Employer:

With the new changes from 2023, the NMC will accept supplementary supporting information from employers demonstrating the ability to communicate effectively in English in a practiced environment. The information will be accepted under the following conditions:

  • You narrowly miss out on a score in one of the four domains by 0.5 in the IELTS (6 for writing and 6.5 in the other domains) or half a grade in the OET (C / 250 or above in writing and C+ / 300 or above in the other domains).
  • You were trained and assessed in English in a country where English is not a majority-spoken language.

The Requirements For This Are:

  • You’ll need to have worked for your employer for a minimum of 12 months within the last two years.
  • The above must have been in a health and social care practice setting in the UK.
  • Managers will need to be an NMC-registered professional.
  • Standard NMC form for employers to complete.
  • This form needs to be counter-signed by a more senior NMC registered professional who’s working for the same employer.

Professionals looking to join the NMC register will need to follow the current requirements until these new changes have been implemented. We advise you to stay updated by visiting the NMC’s website in relation to these upcoming amendments.

At Servisource, we place International Healthcare Professionals in permanent positions across the UK into the private sector and NHS, while offering career progression within a supportive work environment. Find out more and request a callback from our team.

The team at Servisource wish you the best of luck with the exams and your pursuit at joining the register.

For more information on our UK Permanent placements or to request a callback visit:

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Relocating To The UK

Relocating To The UK

Relocating to the UK can be a daunting task, but at Servisource we provide a bespoke service that caters to your needs, making the relocation process as seamless and stress-free as possible.

Before leaving for any new country to start a new life, finding the correct job to ensure you have an income, to start kickstart your new life, help you integrate into the new culture and meet new friends is key. Recruitment agencies are the perfect way to job hunt from afar, because well, they do all the work for you!

Finding the right Job

At Servisource, you will be assigned your personal recruiter who offers full support from the very beginning to help you land you dream job in your dream UK location. Your recruiter will quite literally do it all, so you don’t have to! From submitting your profile for vacant roles, organising interviews, and even conducting interview prep with you.

Before any jobseeker is presented to potential employers our recruiters will format your CV to our standard and ensure your NMC applications are submitted through our compliance procedures.  

Once you have been accepted for an interview, your recruiter will schedule a further call with you to prepare you once again for the interview, providing all the information you may need about the hospital, location, and potential interviews questions the employer might ask.

Sponsorship

The next step, after being offered your new exciting role, is to gather up all the important documents needed to relocate to the UK.

These documents are:

  • Education Certificates
  • Passports
  • English language test (IELTS or OET)
  • CBT Results
  • NMC stage (the nursing registration in the UK)
  • Proof of Address
  • References
  • Nursing Registration from Country of Origin
  • OSCE training invitation from NMC

Our client, your new employer, will be sent all your documents in order to apply for Sponsorship. These are submitted to their COS (sponsorship) application with the Home Office, who will then decide whether or not to appoint them with COS.

Visa

As soon as Sponsorship has been approved and the licence has been received by your recruiter, they will then help you apply for the Visa. You recruiter is with you to guide you through the entire Visa processes and will outline what documents are needed.

The Visa needed for Nurses relocating to the UK is a Tier 2 Visa for Skilled workers. This Visa for 3 or 5 years, depending on the length of contract, costing approx. £264-£460, which in some cases is covered by the client however the cost can at times fall on the nurse but will be reimbursed with their first pay.

Relocating

Now you have your Visa, you don’t have to worry about anything else. Our Recruiters book your flights and will have suitable accommodation, depending on your circumstances, ready and waiting. For Nurses relocating alone accommodation generally includes a room in a shared home or a studio flat. Any Nurses relocating with a family, we will ensure to have a home big enough to suit your families’ needs.

Arriving to a new country can be an overwhelming experience, but the onboarding of our candidates is what makes Servisource unique. Each Nurse is met at the airport by a Servisource employee with a Welcome Pack and transport waiting. The Welcome Pack contains a UK sim card so that you can call loved ones back home to let them know they have arrived safely. We escort each nurse to their accommodation, checking in to ensure you settle into your new surroundings.

As you commence your first day at work, you will start OSCE training, and upon completion you will receive your NMC Pin.

We understand relocating to another country can invoke a range of emotions, our goal, is to put you first! This is the reason why we have created a hands on, personal approach with our international nurses.

To get your UK Relocation journey started with Servisource today contact our friendly team for a chat.

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